Terms and conditions
Version 1.0 · 15 November 2026 · Translation of the Dutch text; in case of differences the Dutch version prevails.
1. Who we are
These terms apply to the use of 123 CRM, an online service of 123-NL B.V., located at Hurksestraat 60, 5652 AL Eindhoven, registered with the Dutch Chamber of Commerce (KVK) under number 88560686 (hereinafter: ‘123 CRM’ or ‘we’).
2. Applicability
These terms apply to every subscription and every use of 123 CRM. Deviations only apply if we have agreed them in writing. 123 CRM is intended for business use.
3. Subscription and prices
You pay per user: € 13.95 per month or € 109 per year, excluding VAT. From the sixth user, a 25% discount applies per additional user. All features are included.
As long as your subscription runs without interruption, we will not raise your price per user, except for statutory changes such as VAT.
4. Payment
You pay in advance per month or per year by direct debit, iDEAL or credit card. If a payment is overdue, we may temporarily restrict access after first reminding you by email.
5. Cancellation
You can cancel a monthly subscription at any time, effective at the end of the current month. You can cancel a yearly subscription effective at the end of the current year. Periods already paid are not refunded.
After cancellation you can still export your data for 30 days. After that we delete it, unless we are legally required to keep it.
6. Your data
All data you store in 123 CRM remains yours. We only process it to provide the service, as described in the data processing agreement and the privacy statement.
7. Availability
We do our best to keep 123 CRM available at all times. We carry out planned maintenance outside office hours as much as possible and announce it in advance.
8. Liability
Our liability is limited to direct damage and to no more than the amount you paid us in the twelve months before the damage. We are not liable for indirect damage, such as lost profit, except in the case of intent or deliberate recklessness.
9. Changes
We may change these terms. We announce important changes by email at least 30 days in advance. If you do not agree, you can cancel before the change takes effect.
10. Applicable law
These terms are governed by Dutch law. Disputes are submitted to the competent court in the district of Oost-Brabant.